Registration tips – how to take the best quality selfie and picture of your ID:
• Try taking photos with as much natural light as possible; dark pictures can be more difficult to read.
• Make sure that you fit your face into the entire frame.
• Do not wear hats or other items that could obscure your face.
• Ensure your ID is on a flat, dark surface with the camera directly above.
• Make sure to turn your phone on its side, landscape, to take the pictures.
A. Uninstall the old app and click here to download the new app https://williamhill.us/us/nv/get-the-app/
A. Please follow these steps:
• Open the app.
• Tap login.
• Enter the email and password associated with your account.
• You will then be required to change your password.
• Enter a new password and then confirm your new password.
• To proceed, you must accept the new terms and conditions.
• You are now ready to use your new app.
A. Tap “forgot password”, and we will send instructions to the email address registered on your account; follow the steps to change your password.
A. Please tap “forgot email” and then enter the phone number registered on your William Hill Nevada Sportsbook account, and we will text you a code, enter the code, and we will send you your registered email address via text.
If you do not receive the code, try tapping “resend code” and wait 10 minutes; if you still do not receive the code, please contact our customer support team by tapping “contact customer support”.
A. To change the email address associated with your account, please send an email with the following information to customersupport@williamhill.us
• Your full name.
• The state where your account is registered.
• A photo of you holding up your government-issued ID.
• The FIRST 6 digits of any card you have used to deposit with us.
• The current email address associated with your account.
• The reason for the change.
• The new email address you would like to use.
We will contact you once the email address is updated.
- A. To change the phone number associated with your account, please send an email with the following information to
CustomerChangeRequest@Caesars.com
• Your full name.
• The state where your account is registered.
• A photo of you holding up your government-issued ID.
• The FIRST 6 digits of any card you have used to deposit with us.
• The current phone number associated with your account.
• The reason for the phone number change.
• The new phone number you would like to use.We will contact you once the phone number is updated.
A. This is to provide you with the highest level of security for your account; the password should contain two different types of characters (a-z, A-Z and 0-9).
A. Try tapping “resend code” and wait 10 minutes; if you still do not receive the code, do not hesitate to contact our customer support team by tapping the blue chat button in the top left of the screen.
A: If you have any questions regarding your future bets or account balance on your William Hill Sportsbook account, please email the Customer Support team at customersupport@williamhill.us or talk with at Live Chat.
A. Previous tickets from William Hill Sportsbook can be cashed at all locations. Please click here for a list of all locations in Nevada.
A: You can download the William Hill Nevada Sportsbook app by going to https://williamhill.us/us/nv/get-the-app/ on your Smartphone or Tablet.
A: The new version of the app no longer requires your login number and pin. The email address associated with your account and the password you created the first time you logged in are what you use – if you have forgotten your email or password, please follow the links on the login screen for help.
If you have any questions, please contact the William Hill Sportsbook Customer Support team at https://caesarssportsbook.custhelp.com/app/chat/wh_chat_launch or customersupport@williamhill.us
A: While in Nevada, you may deposit funds with cash by visiting any of our William Hill Sportsbook Full-Service locations, or any of the 200+ Pay Near Me locations (7-Eleven, CVS, and Family Dollar). You can also fund electronically with a Debit Card, PayPal, or Online Bank Account by using Play+.
Please click here for all the William Hill Sportsbook depositing options that are currently available.
A: Yes, you may link a credit or debit card to your new William Hill Sportsbook account.
A. If you see this message, please follow the steps on the screen – it could be that you are using a VPN or similar device; if so, please disable it if you want to use the William Hill Sportsbook App. If these steps do not work, please go to the app’s contact us section; our friendly customer support team will be happy to help you.
