Unable to install App (Android):
If you are unable to install the app, please go to settings, security, and, enable installation of apps from sources other than the Play Store (each Android device is a little different, please contact our Customer Support Team. Click Here to Download the Android version.
Resetting Nevada Mobile Sports App Password (iPhone and Android)
Click here for a Step-By-Step process to reset your Nevada Mobile Sports app password
Error 102: Locked Account/Invalid Password
Please chat with our Customer Support team for Locked Account/Invalid Password errors. Click here to chat with our Customer Support Team
Error 103: Unauthorized Location for Nevada Wagering
If you receive this error, the location information that is being sent by your mobile phone indicates that are you are not located in the state of Nevada.
If you are within the state border and get this message, please contact our Customer Support team. Click here to chat with our Customer Support Team.
For an iOS device, ensure that location services are enabled. (CLICK HERE FOR MORE INFO)
For an Android device, ensure that GPS is enabled.
Open a map application and verify that your device shows you are located in the state of Nevada.
Power off your device and then power it back on. That will normally allow it to connect to closer cell towers.
Error 104: Unable to verify your location in Nevada
If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:
Error 105: Insufficient accuracy to verify your location in Nevada
If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:
Error 109: Our location provider cannot locate your device.
If you receive this error, your device cannot be located by your provider for one of several reasons.
iPhone (Verizon)
Please ensure the following settings are configured:
iPhone (Non Verizon)
ANDROID (Verizon)
Android (Non Verizon)
Error 122: Recent changes to this phone number require it to be re-registered with our location provider. Please contact Customer Support.
This error can occur if you recently changed carriers, or ported your phone number. Please contact our Customer Support so they can clear the port on your phone number.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, WILLIAM HILL MAY TERMINATE THIS AGREEMENT WITH OR WITHOUT NOTICE IF ILLINOIS EXECUTIVE ORDER 2020-41 EXPIRES, IS TERMINATED, ENDED OR WITHDRAWN, OR HELD INVALID.
Executive Order 2020-41 states in pertinent part that “During the duration of the Gubernatorial Disaster Proclamations, the provisions in the Sports Wagering Act, 230 ILCS 45/25-30(f), 25-35(f), and 25-40(i) requiring in-person creation of a sports wagering account at a facility authorized pursuant to the Act in order to participate in sports wagering offered over the internet or through a mobile application, are suspended.”